Refund policy
At Eirenza, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return policy below.
1. Return Eligibility
You may return a product if:
- The item is damaged, defective, or incorrect.
- The return request is made within 7 days of receiving the order.
- The product is unused, in original packaging, and in resalable condition.
Items that are used, damaged by the customer, or without original packaging may not qualify for return.
2. Non-Returnable Items
The following items are not eligible for return:
- Sale or clearance items
- Personal care or hygiene products (if applicable)
- Customized or personalized products
3. Refund Process
Once we receive and inspect the returned item:
- Approved refunds will be processed within 7–10 business days.
- Refunds will be issued to the original payment method.
Shipping charges are non-refundable unless the return is due to our error.
4. Exchange Policy
If you received a defective or wrong item, we will replace it at no additional cost.
5. How to Request a Return
To request a return, contact us at:
Email: support@eirenza.com
Website: Eirenza.com
Please include your order number and reason for return.



