At Eirenza, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return policy below.

1. Return Eligibility

You may return a product if:

• The item is damaged, defective, or incorrect.
• The return request is made within 7 days of receiving the order.
• The product is unused, in original packaging, and in resalable condition.

Items that are used, damaged by the customer, or without original packaging may not qualify for return.

2. Non-Returnable Items

The following items are not eligible for return:

• Sale or clearance items
• Personal care or hygiene products (if applicable)
• Customized or personalized products

3. Refund Process

Once we receive and inspect the returned item:

• Approved refunds will be processed within 7–10 business days.
• Refunds will be issued to the original payment method.

Shipping charges are non-refundable unless the return is due to our error.

4. Exchange Policy

If you received a defective or wrong item, we will replace it at no additional cost.

5. How to Request a Return

To request a return, contact us at:
Email: support@eirenza.com
Website: Eirenza.com

Please include your order number and reason for return.